Important Notice
Please read and understand these Terms and Conditions in full before using the When Baji platform. By creating a When Baji account or using our services, you agree to be bound by these terms. If you do not agree with these Terms and Conditions, please do not use When Baji.
1. General Terms and Conditions
When Baji is an online betting and gaming platform licensed and regulated by the Curacao Gaming Authority. These Terms and Conditions apply to the use of the When Baji website, mobile application, and all associated services. When Baji reserves the right to change, modify, or update these Terms at any time. Changes will take effect immediately and will be posted on the website. Continued use of When Baji following any changes means you accept the new Terms.
When Baji is only for individuals 18 years of age or older. If the legal age in your country is higher than 18, that age applies. By using When Baji, you confirm that you have reached the legal age and that online betting is legally permitted in your country. When Baji will immediately close accounts of minors and all funds will be forfeited. When Baji may request documents at any time to verify your identity and age.
- You must be 18+ years of age to use When Baji services
- You must provide accurate and complete information
- When Baji accounts are for personal use only and may not be shared
- You are responsible for the security of your account and all activities on it
- Your account may be suspended or closed if you violate When Baji Terms
2. Account Registration and Verification
To create an account on When Baji, you must complete a registration form. You must provide accurate and complete information such as name, date of birth, address, email, and phone number. When Baji does not tolerate false information, and accounts will be canceled if verification fails. Multiple accounts by the same person are strictly prohibited, and When Baji will close such accounts and confiscate winnings.
When Baji follows KYC (Know Your Customer) procedures and you may be required to submit identity verification documents. These may include national ID card, passport, driving license, utility bill, or bank statement. When Baji may restrict withdrawals until verification is complete. The verification process typically takes 24-48 hours but may take longer in some cases. When Baji may contact you to complete verification, and you must cooperate.
Create Account
Provide accurate personal information in the When Baji registration form. Create a strong password and keep it confidential.
Email Verification
When Baji will send a verification link to your email. Click the link to activate your account.
Identity Verification
When Baji will ask for a copy of government-issued ID to verify your identity. Upload clear and legible documents.
Proof of Address
When Baji may request a utility bill, bank statement, or government letter proving your current address.
Payment Method Verification
When Baji may request a bank statement or card photo to verify your payment method.
Full Verification
Once When Baji has reviewed all documents, your account will be fully verified and you'll have access to all features.
3. Deposits and Withdrawals
When Baji supports various payment methods such as Mobile Pay, Nagad, Rocket, bank transfer, and cryptocurrency. All deposits are instant and reflected in your account immediately. When Baji sets a minimum deposit amount which may vary depending on the payment method. You may only use payment methods in your own name, and third-party payments are not accepted.
Your account must be fully verified before When Baji processes withdrawal requests. Withdrawals are typically processed within 15-30 minutes, but in some cases may take up to 24 hours. When Baji sets minimum and maximum withdrawal limits. You must wager your deposit amount at least once before withdrawal. When Baji enforces this policy to prevent money laundering. Wagering requirements must be met for bonus funds.
| Payment methods | Minimum deposit | Minimum Withdrawal | Processing Time |
|---|---|---|---|
| Mobile Pay / Nagad / Rocket | BDT 500 | BDT 1000 | Instant - 30 minutes |
| Bank transfer | BDT 1000 | BDT 2000 | 24-48 hours |
| Cryptocurrency | $10 equivalent | $20 equivalent | 15-60 minutes |
- When Baji does not charge fees for deposits, but payment providers may charge
- Withdrawals must be made using the same method used for deposit
- When Baji may require additional verification for large withdrawals
- When Baji may hold withdrawals if fraudulent activity is suspected
- When Baji may void winnings for bonus abuse or violation of terms
4. Bonuses and Promotions
When Baji offers various bonuses and promotions for new and existing players. Each bonus has its own terms and wagering requirements that you must fulfill. When Baji does not tolerate bonus abuse and will cancel bonuses and associated winnings if such activity is detected. You may only use one bonus at a time unless otherwise specified.
The When Baji Welcome Bonus is for new players making their first deposit. The bonus amount is a percentage of your first deposit and a maximum limit may apply. When Baji sets wagering requirements that you must meet before withdrawal. For example, 30x wagering means you must bet 30 times the bonus amount. When Baji bonuses must typically be used within a specific timeframe and will expire after the deadline.
When Baji Bonus Terms and Conditions
- All bonuses are subject to specific wagering requirements
- Read the When Baji Terms and Conditions in full before claiming any bonus
- Each game may contribute differently to bonus wagering
- When Baji reserves the right to change or cancel bonuses at any time
- Bonus abuse may result in account closure
- Claiming bonuses with multiple accounts on When Baji is prohibited
5. Betting and Gaming Rules
All bets and game results at When Baji are final and irreversible. Once a bet is confirmed, you cannot cancel or change it. When Baji sets minimum and maximum bet limits for each game. You must understand and follow the rules of all games. When Baji reserves the right to cancel bets due to technical errors, obvious mistakes, or system glitches.
When Baji strictly prohibits collusion, cheating, software manipulation, or any other dishonest activity. If such activity is detected, When Baji will immediately close the account and forfeit all winnings. You may not enter into agreements against When Baji or with other players. The use of bots, scripts, or automation tools is prohibited. When Baji considers exploiting delays or connection issues in Live Betting as fraud.
- All When Baji games use independent and certified RNGs
- Bet outcomes are determined by third-party data providers
- When Baji has no influence on bets or events
- All Live Games are from providers like Evolution and Pragmatic Play
- When Baji reserves the right to investigate suspicious betting patterns
Security commitment
When Baji uses advanced encryption and security protocols to protect your data and transactions. We follow international security standards.
Fair play
All When Baji games are independently tested for fairness and randomness. We use certified RNGs and conduct regular audits.
Responsible Gaming
When Baji provides responsible gaming tools such as self-exclusion, deposit limits, and reality checks. We care about your wellbeing.
24/7 support
When Baji Bangla customer support is always available. Contact us via live chat, email, or phone and get instant assistance.
Licensed
When Baji is licensed and regulated by the Curaçao Gaming Authority. We comply with all international gaming laws and regulations.
Privacy Protection
When Baji keeps your personal information strictly confidential and never shares it with third parties. We are GDPR compliant.
6. Prohibited Activities
The following activities are strictly prohibited on the When Baji platform, and violations of these rules may result in serious consequences including account suspension, closure, and forfeiture of winnings. When Baji reserves the right to report criminal activity to law enforcement authorities and may take necessary legal action.
- Creating or using multiple accounts is prohibited on When Baji
- Providing false or fraudulent information or submitting fake documents
- Attempting to hack, manipulate, or breach the When Baji platform
- Playing in collusion with other players or through secret agreements
- Betting using bots, scripts, or automated systems
- Abusing When Baji bonuses or exploiting them by violating terms
- Money laundering or using funds from illegal sources
- Depositing to When Baji using third-party payment methods
- Engaging in abusive, harassing, or threatening behavior
- Infringing or copying When Baji intellectual property rights
7. Limitation of Liability
When Baji strives to provide you with the best possible service, but we are not responsible for technical errors, system downtime, or third-party issues. When Baji is not liable for losses caused by internet connection problems, server failures, or other technical issues. You are using When Baji at your own risk and must understand the inherent risks of gaming and betting.
When Baji uses third-party software providers to deliver games and services. We are not responsible for the performance or reliability of these providers. When Baji live betting event outcomes are determined by third-party data feeds, and we are not liable for incorrect or delayed data. When Baji's maximum liability is limited to your account balance or the amount of the disputed transaction.
8. Dispute Resolution
If you have any dispute or complaint with When Baji, please contact our customer support team first. We take all complaints seriously and strive to provide fair and prompt resolution. When Baji complaints are typically investigated and resolved within 7-14 business days. If you are not satisfied with When Baji's decision, you may appeal to an independent dispute resolution body.
All disputes between When Baji and players will be governed by Curaçao law. If a dispute cannot be resolved through negotiation, the courts of Curaçao will have exclusive jurisdiction. When Baji decisions are final and binding unless overturned by an independent arbitrator. By using When Baji, you agree to accept this dispute resolution process.
9. Changes to Terms and Conditions
When Baji reserves the right to change, modify, or update these Terms and Conditions at any time. Changes will take effect immediately upon posting on the website, and When Baji may notify you via email or website notice. It is your responsibility to review the Terms regularly and stay updated on any changes. Continued use of When Baji following any changes means you accept and agree to be bound by the new Terms.
When Baji will attempt to provide advance notice for significant changes, but this may not always be possible. If you do not agree to the revised terms, you have the right to stop using When Baji and close your account. When Baji will allow you to withdraw your balance before changes take effect, but any bonuses and incomplete wagering will be forfeited. The latest version of the Terms and Conditions will always be available on the When Baji website.
10. Account Closure and Suspension
When Baji reserves the right to suspend or permanently close your account at any time without cause or for violation of the Terms and Conditions. Common reasons for account closure include multiple accounts, false information, fraud, bonus abuse, money laundering, or other prohibited activities. When Baji's decision to close an account is final and not subject to appeal unless you can provide new evidence.
You may permanently close your account at any time by contacting When Baji customer support. Withdraw all your balance before requesting account closure, as recovery may not be possible once the account is closed. When Baji will process your account closure request within 24-48 hours. Your personal data will be retained according to our data retention policy. When Baji may consider requests to reopen closed accounts, but this is not guaranteed.
- When Baji may impose temporary suspension to investigate suspicious activity
- During suspension, you will not be able to log in or place bets
- When Baji will reactivate or permanently close the account once the investigation is complete
- When Baji reserves the right to forfeit all winnings if Terms and Conditions are violated
- For responsible gaming, you may request self-exclusion
Play by the When Baji Terms and Conditions
Enjoy safe and responsible gaming by following the When Baji Terms and Conditions. Our platform is fair, secure, and transparent. For any questions or issues, the When Baji support team is always ready to help you.
11. Contact and Support
If you have any questions, concerns, or issues regarding the When Baji Terms and Conditions, please contact our customer support team. We are available 24/7 and provide support in Bengali. When Baji Live Chat is the fastest method and you will typically receive a response within minutes. You can email support@whenbaji.com and we will respond within 24 hours. When Baji phone support is also available for urgent matters.
When Baji maintains a comprehensive FAQ section with answers to the most common questions. You will also find tutorials and guides on our website to help you use When Baji. We regularly update our Terms and Conditions and policies, so check this page periodically. When Baji values your feedback and suggestions, and we are constantly working to improve our services.
When Baji contact information
- Live Chat: Click the chat icon in the bottom right corner of the website
- Email: support@whenbaji.com (response within 24 hours)
- Phone: Request a callback from Customer Support
- FAQ: When Baji FAQ page See common questions
- Social media: Follow us on Facebook, Twitter, and Instagram
Final statement
By using When Baji, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in full. These Terms constitute a legally binding agreement between When Baji and you. If you do not agree with any part of these Terms, you should not use When Baji. When Baji is committed to providing you with a safe, fair, and entertaining gaming experience. Practice responsible gaming and only play with money you can afford to lose. When Baji values your trust and we are committed to providing you with the best possible service.